For your convenience, you can now view and pay your City of Muskegon water bill online.
Water & Sewer Charges
Effective July 1, 2022, water is $2.06 per 100 cubic feet for both residential and commercial; sewer is $5.22 per 100 cubic feet for residential and $6.53 per 100 cubic feet for commercial. Residential and commercial customers pay a $3.00 monthly fee for sewer administration.
Effective July 1, 2022, a $3.50 sanitation fee will be added to each residential utility bill. This fee is to help cover garbage and leaf disposal costs.
Effective July 1, 2020, a $5.00 Lead Service Line fee will be added to each residential utility bill. This fee is to help cover the costs to replace all lead service lines in the City of Muskegon
There are other charges to be aware of:
- Turn on charge (AFTER HOURS) $100
- Water-sewer turn on charge (REGULAR HOURS) $40
- Water-sewer turn off/on charge (SEASONAL USE) $25 (includes $12.50 turn off and $12.50 turn on)
A penalty of 10% of the current charges for water and sewer will be added to any bill paid after the due date.
Emergency services are available 24 hours a day, seven days a week, 365 days a year. To request emergency water/sewer services due to a meter leak, water main break, or fire hydrant leak, call (231) 724-4100 during normal business hours. After 4:30pm or on weekends and holidays, please call (231) 737-2680.
Water Service Installation (Tap)
The Public Works Department makes taps to the water and sewer systems. Fees must be paid at the Treasurer’s Office before the tap can be made. The Public Works Department requires a minimum of three days’ notice for Miss Dig to schedule a tap. The tap fee for a residential service 5/8″ or 3/4″ meter is $1,000 for water and $1,000 for sewer. Please contact the Department of Public Works at (231) 724-4100 for cost estimates for all commercial inquires and meters over 3/4″. The charges will be billed based on time and material plus 25% for overhead for work performed.
Unauthorized use of the water system is subject to a minimum fine of $200. This includes, but is not limited to, unauthorized turn-on/off water at main value and un-metered water use ($20 PER DAY).
The City of Muskegon Resolution No. 95-030 (d), Section 4.0 was adopted to promote water conservation by encouraging customers to promptly fix leaks and plumbing problems and to establish guidelines that provide fair and consistent treatment of residential water/sewer customers requesting leak adjustments. Leak adjustments are for residential water/sewer customers only. No more than one leak adjustment will be allowed in any two (2) year period, and no more than two (2) consecutive billing periods will be adjusted. The request must be made within 30 days of the due date for the billing period initially involved and must have the following documentation:
- A written statement from the customer describing the nature of the problem, date the repairs were completed, and copies of the paid receipts for services and/or supplies.
2. Current reading (at the time of the request) from both the meter and the remote device to be furnished by the customer.
Leak adjustments are based on the metered water usage experienced during the billing period with the leak as compared with the same time during the prior year. Leak adjustments may be granted after repairs are made and will be made only if usage is demonstrably reduced.
If lost water entered the sanitary sewer system (leaky toilet, kitchen faucet, etc.), leak adjustments to customer’s water and sewer bill will equal 25% of the estimated loss for no more than two (2) billing periods. If lost water did not enter the sanitary sewer system (leaks in crawl space or into ground), water charges will be adjusted 25% of the estimated loss for no more than two billing periods, and sewer charges will be adjusted to normal usage based on prior year’s usage patterns.